Frequently Asked Questions…
There are a lot of things to consider when planning a vacation and making reservations. Listed below are several of the common questions that we receive about our rental process. If you do not see the answer to your question down below, feel free to give us a call at (207) 801-9086 and we will be more than happy to answer additional questions.
Q: How old do I need to be to ride an Ebike?
A: We require the riders to be 18 years of age or older and to show identification. A Driver’s License is not required.
Q: Can you put child seat, child trailer or tag-a-long attachments on the back of Ebikes?
A: Child trailers are the only attachments that are available for E-Bikes. Child seats and tag-a-longs are only available for conventional bike rentals.
Q: Do you offer multi-day rentals?
A: No overnight rentals. Multi-days are possible, must be returned by 5:00 and picked up again the next day. (WHY?) Because of liability, lack of lights, and peripheral devices (battery chargers, etc).
Q: Can I fit on an Ebike?
A: We can accommodate riders 4’11” to 6’6” (149cm-198cm), and under 250 lbs. (100 kg). Additional sizes will be added as available.
Q: What size do I need?
A: Manufacturer recommendations for our Ebikes are:
Regular: 4’11”-5’8” (149cm-173cm)
Large: 5’9”-6’6” (174cm-198cm)
Q: How long does the battery last?
A: The battery is adequate for at least 30 miles (about one full lap of the Park Loop Road and back) at the highest setting. Longer rides should take into account the battery life and the motor setting (economy/tour vs. sport/turbo). Each bike’s controller displays the battery life to best adjust the assist mode to help you regulate it.
Q: Do we need a pass to get into the park?
A: Yes. A vehicle pass will cover four Ebikes on the Park Loop Road and the Carriage Roads.
Q: How fast does an Ebike go?
A: We rent only Class 1 Ebikes, and they offer pedal assistance (no throttle) up to 20 mph (32 kph). The speed limit on the Carriage Roads is 20 mph.
Q: What if the battery dies?
A: Each bike leaves the shop with a full charge, but should the battery become depleted on the ride, the bike can still be ridden like a traditional bicycle with no pedal-assistance.
Q: Do they have lights?
A: No, our Ebikes are not equipped with front or rear lights.
Q: How do we transport the Ebike?
A: The Ebikes must be ridden directly from our shop location at 106 Cottage Street. They cannot be transported on racks due to their weight, or in the beds of trucks or trunks because of the electronic components.
Q: Do they have a water bottle cage?
A: Yes, each Ebike has one water bottle cage to accommodate a common-size water bottle. They cannot fit the wide Nalgene style water bottles.
Q: Do the bikes have racks?
A: The Ebikes do not have racks on the back, and the racks available for rental are not compatible with them.
Q: Are helmets required?
A: We require our e-bike riders to wear a helmet.
Q: Do I need to know how to ride a bike already?
A: YES! In order to safely operate an e-bike, the rider should be very comfortable balancing, stopping, and shifting gears appropriately. Charges will be assessed for any damage to the bike, but more importantly we don’t want you having a bad time.
Q: What is your cancellation policy?
A: You may cancel without charge up to 48 hours prior to the rental. Any cancellations made after that time will not receive a refund. E-Bikes are rain or shine, meaning that if you want to cancel a reservation for weather, you still need to do so 48 hours in advance.
Q: May I leave my car at your shop?
A: Unfortunately, we don’t have parking facilities at our location. Please refer to the “Parking” section of our website.